Troubleshoot Sign-in Issues For Lync For Mac

Collecting the Lync client log files for Mac and Window clients WINDOWS 7: Client-side logging can be enabled by doing the following: 1.) In the upper right corner of the Lync main window, click Options (gear icon). 2.) In the Lync - Options dialog box, click General.

1. Troubleshoot Sign-in Issues For Lync For Mac Download

3.) Under Logging, select the Turn on logging in Lync and Turn on Windows Event logging for Lync check boxes. 4.) Click OK. 5.) Restart Lync, and then try to reproduce the issue. The file Communicator-uccp.log or Lync-UccApi-0.UccApilog is created in the following directories depending on your system and version: Lync 2010 on Windows 7: C: Users Tracing or Lync 2013 on Windows 7: C: Users AppData Local Microsoft Office 15.0 Lync Tracing The file name depends on whether you have Microsoft OCS 2007 R2, Lync 2010, or Lync 2013. This log includes diagnostic messages returned by the server, such as version check failures, problems with log-in credentials, or errors generated in response to a SIP INVITE message from the client. WINDOWS 8: Turn on diagnostic logging from the Options for Lync menu, and restart the Lync for Windows 8 app to start logging.

To do this, follow these steps:. On the Lync sign-in page, open the Windows 8 charms from the right side of the screen, and tap the Settings charm, followed by tapping Options. Turn on Sign-in logs and Diagnostic logs, and restart the Lync Windows Store app. Make sure that the app is completely closed by looking in the active applications pane on the left side of the screen. After it's completely closed, restart the application, and reproduce the issue. As soon as you’ve reproduced the problem that you’re experiencing, refresh the logs so that they contain the most recent logging information. To refresh the logs after reproducing your issue, open the Windows 8 charms from the right side of the screen, tap the Settings charm, followed by tapping About.

Click Save logs at the bottom, and move to the next step. Switch to your Desktop, and then open Windows Explorer to find the following folder. To collect log files and system information for Lync for Mac issues, follow these steps:. Verify the version of the operating system that's used. Verify the error message that's returned. Turn on logging for troubleshooting in Lync for Mac.

Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. In terms of known issues, Microsoft has already published a list: Known Issues – Skype for Business on Mac. One to note here: you can’t have both Lync for Mac and Skype for Business on Mac clients installed side-by-side. If you use Lync for Mac, uninstall it before installing Skype for Business. Exit Lync for Mac, and then restart Lync for Mac to create a log file. Reproduce the issue. Turn off logging for troubleshooting. To do this, follow these steps: On the Lync menu, click Preferences, and then click General. Under Logging, clear the Turn on logging for troubleshooting check box. Collect the log files for Lync for Mac.

To do this, follow these steps:. On the Lync menu, click Preferences, and then click General. Under Logging, click to select the Turn on logging for troubleshooting check box.

Troubleshoot Sign-in Issues For Lync For Mac Download

Exit Lync for Mac, and then restart Lync for Mac to create a log file. Reproduce the issue. Turn off logging for troubleshooting. To do this, follow these steps:.

On the Lync menu, click Preferences, and then click General. Under Logging, clear the Turn on logging for troubleshooting check box. Collect the log files for Lync for Mac.

To do this, follow these steps:. On the menu bar in Finder, click Go, and then click Go to Folder. In the Go to the folder box, type the path of the logs folder. For example, type /user/ /library/logs. Then, click Go.